+911 782 221 477
info@bijaagrifresh.com
Growing trust since 1988

Home Shipping Policy


Domestic & Export Shipping Policy

At Bija Agrifresh, we are committed to delivering fresh fruits, vegetables, and food products safely, efficiently, and in compliance with all applicable regulations. This policy explains our domestic and international (export) shipping procedures.

1. Domestic Shipping Policy

Delivery Locations
  • We deliver within selected cities and regions in India.
  • Delivery availability depends on serviceable pin codes and logistics coverage.
    • Order Processing
  • Orders are processed within 24 hours of confirmation.
  • Orders placed after [cut-off time] or on public holidays will be processed the next working day.
    • Delivery Timeline
  • Same-day or next-day delivery for local areas.
  • 1 to 3 business days for other domestic locations.
  • Delivery timelines may vary due to weather, traffic, or operational constraints.
    • Shipping Charges
  • Shipping fees (if applicable) are displayed at checkout.
  • Free delivery may be offered on orders above [minimum order value].
    • Delivery Conditions
  • Customers must be available to receive the order at the delivery address.
  • Re-delivery charges may apply if delivery fails due to incorrect address or unavailability.
  • Due to hygiene reasons, delivered food items cannot be returned once accepted.
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    2. Export (International) Shipping Policy

    Export Destinations
  • We export to select international countries based on product eligibility and import regulations.
  • Customers are responsible for ensuring products are permitted for import in their country.
    Order Processing & Confirmation
  • Export orders are accepted only with full advance payment.
  • Processing time: 2–5 business days, including quality inspection and documentation.
    Packaging & Quality Assurance
  • Export-grade, food-safe packaging is used to maintain freshness.
  • Temperature-controlled packaging is provided when required.
  • Natural variations in weight and appearance may occur during transit.
    Shipping Methods & Timeline
  • Shipping via air freight or sea freight depending on destination and order size.
  • Estimated delivery time: Air Freight: 3–7 business days & Sea Freight: 15–30 business days
  • Timelines may be affected by customs clearance or carrier delays.
    Customs, Duties & Taxes
  • All import duties, customs charges, taxes, and clearance fees are the responsibility of the buyer.
  • Required export documents provided by us include: Commercial Invoice, Packing List, Certificate of Origin (if applicable) and Phytosanitary Certificate (for fresh produce)

    3. Cancellations, Refunds & Liability

  • Domestic orders may be cancelled before dispatch only.
  • Export orders cannot be cancelled once shipped.
  • Due to the perishable nature of goods, refunds are not applicable for: Delivery delays, Customs clearance issues and Import restrictions or rejection
  • Responsibility for export shipments transfers to the buyer once handed over to the carrier.

    • 4. Delays & Force Majeure

    We are not responsible for delays caused by:
  • Natural disasters or extreme weather
  • Government regulations or lockdowns
  • Customs inspections or port delays
  • Transportation strikes or operational issues

    • 5. Compliance & Certifications

    We comply with all applicable food safety and export regulations, including:
  • FSSAI (India)
  • APEDA registration
  • International export standards as required by destination countries

    • 6. Contact Us

    For domestic or export shipping inquiries, contact us at:
  • 📧 Email: info@bijaagrifresh.com
  • 📞 Phone: +911782221477
  • 🕒 Support Hours: 10:00-5:00IST (Mon-Fri)
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